Shipping Policy
We at Dorukh, lovingly package all your orders in durable material to prevent wear-and-tear or breakage in transit. Our packing and logistics departments operate through the week leaving Sundays and Public Holidays.
Shipping In United Arab Emirates
- All products are quality checked before shipping
- All products are dispatched in Secure Tamper Proof Bags to insure the product reaches you safely
- All orders placed between Sunday to Thursday are processed immediately
- Orders placed on Friday are processed on Sunday
- We work on made to order basis, which means, a product is made only after the order has been received. Most orders take 3-4 working days to be made. Any custom orders may take longer, a delivery date for the same will be provided via email
- All orders will be delivered to the address mentioned at the time of placing the order. To ensure timely delivery and avoid misplacement, we request you to provide your complete address and check thoroughly before submitting
- In case the delivery is not accepted in the first attempt, the cost of re-shipping the products will have to borne by the customer
- Our logistic partners are only allowed to deliver sealed & packed products. Our logistic partners are not authorized to do open deliveries
- It takes approx. 2 – 3 working days to deliver your product at your doorstep after it has been completely made as per your measurements. Sometimes delivery may take longer due to Bad weather, Flight delays, Political disruptions, other unforeseen circumstances
- For any queries write to us at info@dorukh.com.